Support is provided free for three months after the original purchase date and is available annually thereafter as part of a maintenance agreement.  Support is limited to questions or problems regarding the operation of the program. Assistance beyond the scope of the operation of the program, such as, cable design advice, modeling approaches or interpretation of analysis or test results, is not included.  These additional cable design and analysis services can be obtained through separate consulting agreements with Structural Solutions.

Registration

You must send in your signed registration card to obtain CableCAD support.  This is the only way to become a registered user.  Can't find your registration card?  Download another one by clicking on the button.  Print the form, sign it and mail it back to us.

If you have trouble with downloading please call us at +1(808) 676-4400 and we'll fax you the card right away.

Telephone

Call +1(808) 676-4400 for support from Monday to Friday from 9:00 AM to 5:00 PM.  Hawaiian Standard Time.  Telephone support shall not exceed one hour per month.

Email

You also may email your questions to us. We will normally reply to email within two business days.

Security Key Driver

Download, this security key driver update if you are converting from a parallel port key to a USB key or are using 64-bit Windows. It is recommended that you uninstall your existing "Sentinel System Driver" before installing this update.